Returns & Exchanges

At Prima Pavé, we strive for excellence in every bottle; however, due to the perishable nature of our premium non-alcoholic sparkling wines, we can only accept returns for items that arrive damaged or defective. Please inspect your order upon receipt and contact us within 7 days of delivery to initiate a claim.

Return Process

• 1.
  Contact Support

  Email our concierge team with your order number and a brief explanation of the issue regarding your shipment.

• 2.
  Provide Documentation

  Attach clear photographs of the damaged packaging and the unused bottle with the seal intact to expedite your request.

• 3.
  Verification Review

  Our quality assurance team will review your claim within 48 hours to determine eligibility for a replacement or refund.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship a replacement bottle at no additional cost.